Jeanette’s journey from an institution to finding a new family

Jeanette’s early childhood was marked by a series of painful transitions. She lived with both her parents until the age of four, when her mother passed away. After her mother’s death, she went to live with her aunt, who attempted to co-parent Jeanette alongside her father. However, the environment was unstable—her aunt’s relationship was fraught with frequent incidents of gender-based violence, and her father, struggling with substance abuse, was often intoxicated or using drugs. The instability and trauma she was exposed to at such a young age deeply affected her well-being. 

Background 

As time went on, it became evident that this environment was no longer safe or suitable for Jeanette. In 2019, she was placed in a Child and Youth Care Centre (CYCC), a decision that was made to protect her and offer a more stable life. However, the trauma she had experienced continued to affect her behaviour and in October 2022, she was transferred to another CYCC that could offer her additional therapeutic support. In December 2024, Jeanette attended an OVM session, during that session she highlighted several concerning issues that needed urgent attention. It was clear she needed more than institutional care—she needed a family.   

OCOF HHCSA and AFS-K Intervention  

Through the AFS-Khusela programme, a Temporary Safety Caregiver (TSC) was identified. After thorough screening and assessment, this caregiver was found to be suitable to care for Jeanette. The first step toward building this new connection came in the form of a short Leave of Absence (LOA) during the December holidays. Jeanette spent the 21st, 24th, and 25th of December 2024 with the TSC, and the experience brought a noticeable shift in her behaviour. She also spent a longer five-day visit with the TSC during the March–April 2025 school holidays.  

These moments outside the CYCC were more than just visits—they were the beginnings of healing. The structured Family Open Days hosted at CYCC provided opportunities for Jeanette and the TSC to connect, share meals, talk, and grow comfortable around each other. Slowly, trust began to take root.  

OCOF HHCSA social work team played a hands-on role throughout this transition. From facilitating the approval of Jeanette’s LOA, to providing regular psychosocial support, to conducting home visits and check-ins, they ensured both Jeanette and her caregiver were supported every step of the way. Reassessments were conducted to keep track of progress and to identify any emerging needs. Meanwhile, a new door opened. Her biological aunt, who now lives in Australia, was contacted as part of family tracing efforts. She expressed a desire to be reunited with her, offering the possibility of permanent family reintegration abroad. This process is ongoing and will be explored further following the appropriate legal channels. 

Moving forward  

As the April 2025 deadline for Jeanette’s 18th birthday approaches, OCOF HHCSA is working quickly to finalise the application for a foster care grant and secure a court order that would allow her to be formally placed in foster care with the TSC. Alongside this, the team is preparing the family with referrals for counselling and support services, including Childline and family therapy, to help strengthen their bond. 

Where is Jeanette now? 

Jeanette is still officially residing at the CYCC, but each visit to the TSC brings her one step closer to a life beyond institutional walls—a life where she is safe, seen, and surrounded by care. She is adapting well to the transition, and her caregiver has embraced the responsibility with warmth and commitment. Together, she and the TSC are creating a new kind of family—one built not by blood, but by love, trust, and the promise of a better future.